You will need a copy of your lab order to set up a same-day or next-day appointment with Getlabs. Click Check Availability to find and schedule an appointment. When you schedule your appointment for certain tests, if your testing type can be done at your home or your place of business, you will see a message about at-home collections by Getlabs. You can get additional information by visiting the ExamOne FAQ page. If you do not have a copy of your lab order, please enter the name and phone number of your doctor or other healthcare provider and ExamOne will request your lab order. You can upload your lab order during the in-home collection scheduling process. Click Book Now to go to the ExamOne website and schedule an appointment. When you schedule your appointment for certain tests, if your testing type can be done at your home, you will see a message about in-home collections by Quest at Home. Please check with the service provider and your insurance company to determine coverage and out-of-pocket costs. Note: At-home specimen collection may include an additional cost. Quest Diagnostics currently offers in-home appointments in a limited area through either ExamOne or Getlabs. The technician will draw your labs and deliver them to Quest Diagnostics.
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– helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website.If you live in certain zip codes and the specimen collection for your test can be done at home, you might be able to set up an appointment to have a technician come to your home or place of business to collect the specimen. Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer
Quick, clear paths to the answers you seek, we have recently updated the IVR Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line
What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique ByĬreating self-service options for customers who prefer to interact with us Obtaining statuses for drug tests, locating a nearby collection site, ordering We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions.
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Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m. Improving the customer experience is the top priority of our customer support team.
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